Shipping policy

Thank you for choosing Crafted by Light. This Shipping Policy outlines the terms and conditions regarding the shipment of our crochet products. Please read the following information carefully before making a purchase.

  1. Order Processing:

    1.1 Orders are typically processed within 5 business days from the date of purchase. Processing times may vary depending on product availability, customisation requirements, and order volume.

  2. Shipping Methods:

    2.1 We offer standard shipping as the default option for all orders. Expedited shipping options may be available at an additional cost and can be selected during the checkout process.

    2.2 Shipping costs are calculated based on the weight of the items in your order and the destination address. The applicable shipping charges will be displayed during the checkout process.

  3. Shipping Destinations:

    3.1 We currently ship to addresses within the United Kingdom and Europe. For international shipping inquiries, please contact us before placing your order.

  4. Delivery Timeframes:

    4.1 Estimated delivery times vary depending on the shipping method selected and the destination. Please note that these are estimates, and actual delivery times may vary.

    4.2 Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status and delivery of your package.

  5. Customs and Import Duties:

    5.1 Customers are responsible for any customs fees, import duties, or taxes that may apply to their orders. These charges are determined by the customs agency of the destination country and are beyond our control.

  6. Shipping Delays:

    6.1 While we make every effort to ensure timely deliveries, Crafted by Light is not responsible for shipping delays caused by factors beyond our control, such as weather, customs clearance, or courier service disruptions.

  7. Missing or Damaged Items:

    7.1 In the rare event that your order arrives with missing or damaged items, please contact us within 5 days of receiving your order. We will work to resolve the issue promptly.

  8. Contact Information:

    8.1 For any questions regarding our Shipping Policy, please contact us at: svetlana@craftedbylight.co.uk

Thank you for choosing Crafted by Light. We appreciate your understanding and cooperation with our shipping policies.

Sincerely,

Crafted by Light